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What is NHS 111?

NHS 111 is a new free telephone service being introduced nationally to make it easier for people to access local health and social care services when they have an urgent need. It's a general number for people to call when their need is urgent but not considered life-threatening (999).

It will be available 24 hours a day, 7 days a week and 365 (366 in a leap year) days a year. Calls from mobiles and landlines are free and the service is intended to respond to people’s health and social care needs when:

  • it is not a life-threatening situation, and therefore is less urgent than a 999 call
  • the patient does not have a GP to call or a GP is not available
  • the caller feels they cannot wait and is simply unsure of which service they require
  • the caller requires health information or reassurance about what to do next.

If you call within surgery hours and it's appropriate to be seen by your GP, you will be advised to contact the surgery.

If you need urgent attention out of hours you wll now be directed to call 111, the answerphone message has been updated to reflect this.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website