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Call 111 (free) when you need urgent health care out of hours but not for life-threatening (999) conditions.

NHS 111

NHS 111 is a new free telephone service being introduced nationally to make it easier for people to access local health and social care services when they have an urgent need. It's a general number for people to call when their need is urgent but not considered life-threatening (999).

It will be available 24 hours a day, 7 days a week and 365 (366 in a leap year) days a year. Calls from mobiles and landlines are free and the service is intended to respond to people’s health and social care needs when:

·          it is not a life-threatening situation, and therefore is less urgent than a 999 call

·        the patient does not have a GP to call or a GP is not available

·        the caller feels they cannot wait and is simply unsure of which service they require

·        if the caller requires health information or reassurance about what to do next

If you call within surgery hours and it's appropriate to be seen by your GP, you will be advised to contact the surgery.

If you need urgent attention out of hours you wll now be directed to call 111, the answerphone message has been updated to reflect this.


You can now get your blood test results by text message


What's going on at Church Street Surgery?

Find out about new services: What's on at Church Street Surgery


A&E Attendances - go to A&E for life threatening emergencies only

We were shocked to find out how much it costs every time one of us goes to A&E.  The PCT and practice has been working really hard to reduce inappropriate attendances but there are still approximately 300 A&E attendances every month.  Every time we go it costs between £56 and £245—even if you leave before you are seen.  The walk-in centre costs £63 and seeing your GP costs £25. 


This money comes out of the budget that the PCT (Primary Care Trust) is allocated by the Government to look after all of us.  Most of the time when you go to A&E you are there for between 226 and 240 minutes (nearly four hours), most patients at the practice receive a call back within 20 minutes.



Number of A&E


How much they cost














Feeling unwell?  Choose well

A&E departments assess and treat patients with serious injuries or illnesses. Generally, you should visit A&E or call 999 for life-threatening emergencies, such as:

· loss of consciousness

· acute confused state and fits that are not stopping

· persistent, severe chest pain

· breathing difficulties

· severe bleeding that cannot be stopped.


Dental Treatment - contact 0345 605 999 24/7

If you need urgent or regular NHS dental treatment contact West Yorkshire Urgent Care Services on 0345 605 9999—telephone lines are open 24 hours, 7 days a week.




Health News from the BBC and the NHS

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NHS Choices Behind the Headlines
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website