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Online / Useful Services

If you would like to sign up for online services you need to bring photographic ID to reception.  You can sign up to access online services to do the following:

  • Book appointments (coming soon)
  • Cancel appointments
  • Order repeat medication
  • Update your contact details
  • Update your clinical record
  • Record blood pressure readings done at home
  • View future appointments
  • Update your smoking status and complete other questionnaires.


To access the online services go to and scroll to the bottom of the home page and click on the online services box:


Cancelling appointments

Click on ‘View Future Appointments’ and click ‘Cancel Appointment’ next to the appointment you no longer need.  Confirm this by clicking ‘Cancel this Appointment’.


Ordering Repeat Medication

Click on ‘Current Prescriptions’, put a tick in the box to the left of the medication you would like to order (you can select more than one) and click on ‘Request Medication’.  A message will be displayed saying when you can collect your prescription.


Other ways to order repeat prescriptions include through your pharmacy / appliance supplier, by ticking the box on the back of your prescription when you need more medication and returning it to the surgery, faxing us on 01924 237 309 or writing to us.


Electronic Prescriptions

We can now send your prescriptions directly to a pharmacy of your choice (as long as they are signed up to receive electronic prescriptions.  You can change the pharmacy every time you order a prescription or you can register with on particular pharmacy.  This can be particularly useful for patients working away or even in a nearby different city as they can be sent to where you are.


Updating your contact details

Click ‘Change Contact Details’, update the necessary details and click on ‘submit new contact details’. When you next come into surgery please bring ID to confirm any changes as the process will not be complete until we have verified this.


Medical Records

In line with the Government’s commitment to enabling patient online interaction with general practice services, there are a number of services available to you.


From 1 April 2014 all practices in England will offer and promote patients’ online access to transactional services such as accessing information from their medical records from 1 April 2014.

For a number of years you have had the ability to:

  • Request repeat prescriptions online
  • Change your address (though please bring ID in at your next appointment or when you are next passing)
  • Complete questionnaires and submit results such as blood pressure and smoking.


From the 1st April you will also be able to apply to access your medical record or summary online.  Church Street Surgery has worked closely with the Patient Participation Group to manage the risks associated with this type of access and to flag up our concerns about making this information available to you.


If you would like to access this information, please read the patient information leaflet below and then complete the application form.  You will need to bring these in to the Practice with some identification.  


You will have access from the date your application is approved.  In some circumstances, where a GP feels that accessing your medical record may cause you harm or distress we may refuse your request.  This will not stop you from being able to book or cancel appointments and order repeat prescriptions etc.  In such circumstances we will explain why we don't feel this will be in your best interest, though we hope these situations will be few and far between.


0004 - MISC - Patient information Leaflet - Online Access.pdf

0003a - Registration form to obtain access to your medical records and summary.pdf


These forms are also available from the surgery. 


Submitting Blood Pressure Readings

Click on ‘Questionnaires’, select blood pressure and enter your readings.  Click submit.  You can also update your smoking status.


Changing your password

Click ‘Change Password’ and enter your current password and enter your new password (it must meet all of the criteria listed), click ‘Submit’.


Logging Out

Prior to leaving the website you must click ‘Logout’ so that no-one else can access your private details.


Text Messages (SMS Messages)

You can register for text message reminders of appointments, health promotion advice and blood results.  If you are interested in any of these services just speak to an Assistant who will be happy to help you.



When a patient reaches the age of 14 we will deactivate any text messages and online access to protect their confidentiality.  If the patient would like to re-register they can easily do this by coming in to the Practice with ID and updating their mobile telephone number, a new password will also be issued.  This is in line with national guidance, we will write to all patients that this affects.

To access online services, please click on the link below:


Coming soon!

As part of the Prime Minister's Challenge Fund we hope to be able to offer video consultations soon!

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