Friends and Family Test
From the 1st December 2014 all GP practices are required to ask patients the Friends & Family test questions that will be monitored by NHS England on a monthly basis. The two questions are as follows:
- How likely are you to recommend our GP Surgery to friends and family if they needed similar care or treatment?
- Which services would you least like to lose?
The PPG asked us to include the second question because the Practice is due to lose 13% of its funding over the next 4 years - this would mean the loss of up to two doctors or a doctor and several nurses and as such we would not be able to provide the current level of service that you receive.
It is important to us that you let us know what services you don't need so that we can structure our remaining service to meet your needs. We will continue to work with local MPs such as Mary Creagh to stop this happening as we are experiencing greater demand than ever for our services and we are concerned that it will result in more A&E attendances or walk-in centre appointments which will be detrimental to the NHS due to the cost. This is at a time when the NHS is already financially stretched.
Each A&E appointment costs between £56 and £245 even if you leave before you are seen (usually it is around £156), a walk-in centre appointment is £63 and a GP appointment is £25. We therefore feel that we provide a cost-effective service to the NHS and are very concerned that our service will be reduced which will be detrimental to all of our patients.
You will soon be able to complete the survey online by clicking on the patient survey button at the bottom of this page - this will change on the 1st December 2014. Many thanks for your time.
You can complete the friends and family test on the day that you attend surgery by completing the form in Practice or by clicking here, or click on the survey button at the bottom.
We look forward to hearing from you.
Who should have the flu jab?
For most people, flu is an unpleasant illness, but it's not serious. If you are otherwise healthy, you will usually recover from flu within a week.
However, certain people are more likely to develop potentially serious complications of flu, such as bronchitis and pneumonia. These people should have a flu jab each year. Find out if you are eligible for a free flu vaccination here.
You can book your flu vaccination appointment from Friday 3rd October 2014, please call after 10am.
If you choose the right service for your needs, it enables us to focus on patients who need our help and have more serious/complex conditions. Please help us to help you by choosing well.
Use the symptom checker to check you are accessing the right service at the right time and obtain useful advice to help you manage your own health
Please consider your pharmacy as a really good source of advice and treatment, and use your GP surgery appropriately. Common symptoms that the pharmacy can deal with include:
· Back ache, sprains and strains
· Hay fever
· Head lice
· Headache and fever
· Heartburn and indigestion
· Insect bites and stings
· Mild eczema and dermatitis
· Minor fungal infections of the skin
· Mouth ulcers
· Nappy rash
· Sore throat
· Dressings for cuts
· Advice about medication
Click here to find your nearest pharmacy, or click on the icon:
(Site updated 20/11/2014)